In Africa, Solid Africa finds that System Integrators (SI’s) and Partners worldwide face a significant challenge when their customers multiple locations in Africa, have multiple OEM Enterprise equipment, including servers, storage, backup, and network devices, integrated into their infrastructure. These challenges are twofold:
the equipment comes from different OEMs, and they have varying warranty and support expiry dates (which in some cases is the Best Effort by the OEMs). Keeping track of each equipment’s warranty expiration and End of Support Life timeline is a formidable task, and SI’s and Partners often miss opportunities for proactive communication with customers, leading to missed business opportunities.
Here at Solid Africa, we assist our SI and partners in ensuring that their customers’ equipment remains under continuous support, even when they originate from multiple OEMs. We serve as a single point of contact for SI’s and partners to gain comprehensive insights into their customers’ enterprise infrastructure.
Solid Africa Advantages:
- – Leveraging 30+ years of experience, we’ve successfully managed over 45,000 enterprise assets.
- – 21 Spares Locations, across Africa
- – Our team includes 65+ multinational trained field engineers available 24×7 to provide reliable support.
- – We boast multi-OEM expertise, with Level 3 Subject Matter Expert (SME) Engineers to back up our field team.
- – Quick issue resolution is ensured through easy access to our Escalation Management Team.
Solid Africa extends support to Server, Storage, Backup, Network and SD-Wan devices manufactured by a wide range of OEMs, including HPE, IBM, Lenovo, Dell, EMC, NetApp, Hitachi, CISCO, Juniper, and more.
Solid Africa provides support for End of Life and End of Support Life models of various OEMs, as mentioned above.
Don’t hesitate to reach out to us to learn more about how we can partner and collaborate to build a successful business together, addressing the unique challenges and opportunities within the African market.
